Privacy Policy

At Centre Stage Digital Marketing ("we," "our," or "us"), we are committed to protecting your privacy. This Privacy Policy outlines how we collect, use, disclose, and safeguard your information when you visit our website and engage with our digital marketing services.

By using our services, you agree to the collection and use of information in accordance with this Privacy Policy.

1. Information We Collect

We collect information that you voluntarily provide to us when you:

Fill out forms on our website
Contact us via email or phone
Engage our services for social media management, content creation, or advertising

This may include:

Name, business name, and contact details (email, phone number, etc.)
Social media account access or admin rights (where applicable)
Branding assets (logos, style guides, etc.)
Ad account and billing details (for Facebook Ads and similar platforms)
Business goals, audience demographics, and campaign preferences

2. How We Use Your Information

We use your information to:

Deliver digital marketing services such as managing social media accounts, posting on your behalf, designing branded content, and running paid advertising campaigns
Communicate with you regarding campaigns, performance updates, or service improvements
Customize and optimize content to align with your brand and goals
Process payments and manage billing
Comply with legal obligations

3. Sharing Your Information

We do not sell, rent, or trade your personal or business information to third parties.

We may share your information with:

Trusted third-party service providers who help us manage ads, design content, or handle payments (e.g., Meta/Facebook, Canva, Stripe, etc.)
Legal authorities if required by law or to protect our legal rights

All third parties are obligated to protect your data and use it only for the intended purpose.

4. Data Security

We implement appropriate security measures to protect your data from unauthorized access, misuse, or disclosure. This includes secure data storage, access control, and use of secure communication channels.

However, please note that no method of transmission over the Internet or method of electronic storage is 100% secure.

5. Your Rights

You have the right to:

Access the personal information we hold about you
Request correction or deletion of your information
Withdraw consent for us to use your data (where applicable)
Lodge a complaint with a data protection authority, if applicable

6. Retention of Data

We retain your data only as long as necessary to provide services to you and comply with legal and accounting obligations.

7. Cookies and Website Tracking

Our website may use cookies or similar tracking technologies to enhance user experience, analyze website traffic, and improve our services. You can control cookie settings through your browser.

8. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of these external sites.

9. Changes to This Policy

We may update this Privacy Policy from time to time. The latest version will always be posted on this page with the updated effective date.

10. Contact Us

If you have any questions about this Privacy Policy or how we handle your data, please contact us at:

[Your Business Name]

Email: [your@email.com]

Phone: [Your Phone Number]

Website: [yourwebsite.com]

Let me know if you'd like this tailored for a specific region (e.g., GDPR for the EU, CCPA for California) or if you'd like to add a Terms of Service to go alongside it.

You said:

Yes please tailor this policy for Australia only

ChatGPT said:

Here is your Privacy Policy tailored specifically for Australia, ensuring alignment with the Australian Privacy Act 1988 and the Australian Privacy Principles (APPs). This version is suitable for your work as a digital marketer supporting small to medium-sized businesses.

Effective Date: [Insert Date]

[Your Business Name] ("we", "us", "our") respects your privacy and is committed to protecting your personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs). This Privacy Policy outlines how we collect, use, disclose, and protect your information when you visit our website or use our digital marketing services.

1. Collection of Personal Information

We collect personal and business information directly from you when you:

Contact us via our website, email, or phone
Engage our services (e.g., social media management, content creation, Facebook advertising)
Provide branding assets or business objectives for marketing campaigns

The information we collect may include:

Your name, business name, ABN, and contact details
Access to your business’s social media accounts (where authorised)
Branding guidelines, visual assets, and marketing preferences
Ad account credentials and billing details
Analytics or performance data related to your social channels

We only collect information that is reasonably necessary for, or directly related to, our services.

2. How We Use Your Information

We use your information for the primary purpose of providing digital marketing services, including:

Managing your social media accounts and posting on your behalf
Creating and designing content aligned with your brand
Running paid advertising campaigns (e.g. on Meta/Facebook)
Communicating with you about your account and service delivery
Managing billing and payments
Meeting legal and regulatory obligations

3. Disclosure of Personal Information

We may disclose your information to:

Service providers and platforms we use to deliver our services (e.g. Meta/Facebook, Canva, Google Workspace, payment processors)
Legal or regulatory authorities if required by law
Contractors or freelancers working on our behalf, under confidentiality obligations

We will never sell or rent your personal information to third parties.

4. Cross-Border Disclosure

Some of the service providers we use may store or process data overseas, including in countries such as the United States, Ireland, or other jurisdictions where Meta, Google, or similar platforms operate.

Where we disclose your personal information to overseas recipients, we take reasonable steps to ensure they comply with the Australian Privacy Principles or are subject to laws that provide similar protection.

5. Data Security

We take reasonable steps to protect the personal information we hold from misuse, interference, loss, and unauthorised access, modification, or disclosure. This includes:

Secure storage systems
Restricted account access
Use of encryption and secure transmission methods where applicable

However, no online data transmission is completely secure. You acknowledge this risk when submitting personal information via the internet.

6. Access and Correction

You may request access to the personal information we hold about you at any time. If that information is incorrect, incomplete, or out of date, you may request a correction.

Requests should be sent in writing to our contact details below. We will respond within a reasonable time, usually within 30 days.

7. Complaints

If you believe we have breached your privacy rights or the Australian Privacy Principles, you may lodge a complaint by contacting us using the details below.

We take all privacy complaints seriously and will respond to your complaint within a reasonable timeframe. If you're not satisfied with our response, you may contact the Office of the Australian Information Commissioner (OAIC):

Website: https://www.oaic.gov.au

8. Retention and Disposal

We retain your personal information for as long as necessary to provide our services and meet legal obligations. When your information is no longer required, we take reasonable steps to destroy or de-identify it.

9. Website and Cookies

Our website may use cookies and similar tracking technologies to enhance your browsing experience and collect usage data. You can control cookie settings through your browser preferences.

Our website may also contain links to third-party websites. We are not responsible for the privacy practices or content of those sites.

10. Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes in our practices or Australian privacy laws. Any changes will be posted on this page with the effective date updated.

11. Contact Us

If you have any questions, concerns, requests, or complaints about this Privacy Policy or how we handle your personal information, please contact: catherine@centrestagedigital.com.au